Joren Wouters · Sep 10, 2026
TL;DR
What did Joren Wouters use Chatbase for?
Building a support agent for an ecommerce client, a consultant had ChatGPT turn a per-country shipping spreadsheet into question-and-answer pages the chatbot could learn from. They say that in the first month the agent "automatically answered 80% of their customer questions."
What they did
The client shipped across Europe with costs, delivery times and carriers that differed by country, kept in a spreadsheet the chatbot tool couldn't read. They asked ChatGPT to rewrite it as a document with three questions per country (delivery time, cost, carrier), then loaded it with the store's FAQ into Chatbase, connected Shopify for order lookups, and set it to raise a support request when it didn't know an answer.
How it went
They say that in the first month the agent "automatically answered 80% of their customer questions."
Worth knowing
- The video is sponsored by Chatbase, and the walkthrough uses an anonymized FAQ and a demo store rather than the client's live shop. They also told the bot to answer only from the documents it was trained on.
- Price check: Chatbase: no free plan; Hobby: US$40/month, or US$32/month on a yearly plan (US$384/year) (checked Oct 26, 2026); ChatGPT: free plan; Go: US$8/month (checked Nov 1, 2026); Shopify: no free plan; Basic: US$39/month, or US$29/month on a yearly plan (US$348/year) (checked Oct 28, 2026).
Paying for ChatGPT? See cheaper ChatGPT alternatives.
Try it yourself
Paste this into a chatbot, then add your own details underneath.
Turn this shipping spreadsheet into a document where each heading is a question and each answer is a short paragraph. For every country, write three questions: how long shipping takes, what it costs, and which carrier we use. Keep the numbers exactly as in the sheet.
Original post
See Joren Wouters's original post on YouTube → (Sep 10, 2026)
Sources
- Joren Wouters on YouTube, Sep 10, 2026 — the original post
- Chatbase pricing — checked Oct 26, 2026
- ChatGPT pricing — checked Nov 1, 2026
- Shopify pricing — checked Oct 28, 2026