TL;DR
What did @xnagare use Claude for?
An online seller pasted every refund email into Claude and asked what customers thought they were buying; 41 gave the same answer, that they thought it would be bigger, which traced back to one photo where a tiny coffee cup made the product look huge.
What they did
They dropped all 126 refund emails into Claude and asked: "what did people think they were buying?"
How it went
Claude counted the same answer 41 times: "i thought it would be bigger." The dimensions were on the page, but one photo with a tiny coffee cup made the product look huge. They replaced it with a photo of the product in someone's hand.
Worth knowing
- They don't share how refunds changed after the photo swap. Remove customer names and emails before pasting messages into an AI tool.
- Price check: Claude: free plan; Pro: US$20/month, or US$17/month on a yearly plan (US$200/year) (checked Nov 1, 2026).
Paying for Claude? See cheaper Claude alternatives.
Try it yourself
Paste this into a chatbot, then add your own details underneath.
Here are my customers' refund and complaint emails, with names removed: [paste]. Group them by the real reason behind each one, count how many fall in each group, and quote a typical line from each. Then tell me what on my product page (photos, title, description, sizing) is most likely causing the top reason.
Original post
See @xnagare's original post on X → (Aug 2, 2026)
Sources
- @xnagare on X, Aug 2, 2026 — the original post
- Claude pricing — checked Nov 1, 2026